Xero doesn’t have a support phone number and doesn’t charge customers for support.Find out how to keep your Xero account safe. When you’re looking for answers, start by searching support articles in Xero Central. With Xero you get free online support 24/7 from our customer support team. When you’re looking for answers, start by searching the support articles in Xero Central. If you still have questions, use the Contact Xero Support button at the bottom of any article to raise a case. That specialises only in getting small business starts up going on Xero on the phone, can help with payroll and you will be tax compliant because they are registered for tax compliancy.

With Xero you get free, unlimited support 24/7 from our customer support team. When you’re looking for answers, start by searching the support articles in Xero Central. But anyone or any website claiming to be the official Xero support channel and charging for support is acting fraudulently. You can provide your phone number and ask us to contact you if needed. Just let us know the preferred time to call, and which country you’re in. But if you come across a customer support phone number on the web that claims to be the official Xero support number, it’s a scam, and they may try to charge you for help if you call it.

Got a business and interested in Xero?

And as long as you keep sharing it with your friends and loved ones, we’ll keep doing it. GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. CRM and the Xero contact, enabling continuous and efficient sales workflow from the first enquiry to invoice creation – all in Act! With the power of Constant Contact, you can export your Xero contacts lists and market to the targeted audiences directly. Adding a new contact in Xero is as simple as entering a name on a transaction – but contacts can be so much more useful.

Your support case details

Xero provides free and unlimited online support, 24 hours a day, seven days a week, as part of your Xero subscription. The first port of call for getting support with any of Xero’s business or practice products is Xero Central, where you’ll find online help, online learning, and discussions. Xero support provides free and unlimited online support as part of your Xero subscription. We don’t offer inbound phone support so we don’t have a telephone number you can call, but we do make calls to help you when needed. Just go to Xero Central and, if the support articles don’t answer your question, you can get in touch with details and ask us to phone you. You can provide your phone number, or we’ll ask for it if talking to you direct will help.

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This ensures your conversations and any sensitive information you share are kept private and secure, just as your Xero data is. If there’s an outage or you have problems logging in, you are still able to contact us via the Can’t log in to Xero article or via the Xero status page. Since 26 Jan 2019 (25 Jan in the US), the new secure and more beautiful way to contact Xero support has been via Xero Central. You can get there by clicking the help icon in your Xero product, or by going directly to Xero Central from any device.

What is Inbound Marketing?

• Find out more about working at Xero or send an email to and someone from the talent team will get in touch.
• In this guide, we will be showing you how you can contact Xero Support directly and get your questions answered by the Xero team.
• You can also see which support specialist is looking after your enquiry – along with their photo and a few details about them so you know who you’re talking to.
• Read our FAQs and knowledge-base, raise a support ticket, ask a question or share your idea at our Support Centre.
• If you still have unanswered questions about Xero support, read this article on Xero Central.

That includes from Xero business edition, Xero Expenses, Xero Payroll, Xero Projects and Xero HQ. Join our team of the world’s best thinkers, creators and educators who are changing the way small business is done globally. Find out more about working at Xero or send an email to and someone from the talent team will get in touch. If you need support with any of Xero’s business or practice products, we’re here to help. Read our FAQs and knowledge-base, raise a support ticket, ask a question or share your idea at our Support Centre. My cases in Xero Central is a one-to-one conversation between you and Xero.

But if you need to share the details you can share your case with other users from the organisation linked to the case. If you have more than one business on Xero, you’ll be asked to confirm the business your question relates to, making it faster for us to get back to you. After your case is resolved – we’ll ask you for feedback, and please do let us know how you rate your experience. We’re constantly evolving and looking at how we can improve, so we appreciate it when you tell us what’s going well, and what could be better next time. Got a question about signing up, using our product, careers, or a general enquiry? In the Xero Community you can swap ideas, discuss new tech, get help with problems and share tips with fellow customers and partners.

Whether online or in-person, get paid quickly and securely with a variety of hardware and software to process credit cards, Apple Pay, and Android Pay, including touch-free options. Mainly the invoices that are created in Xero by the integration don’t always match the deposits. Sometimes it’s due to having to match several days’ deposits to the one invoice, which is fine, but every month I have issues where they don’t match, for no discernible reason. Sometimes, the invoice in Xero is for a day’s sales minus a refund from two weeks after the invoice date (and it’s not in the deposit record for the day). Then, if you still have questions, click the Get in Touch button at the bottom of any support article and we’ll get back to you as soon as we can by email. Just let us know the preferred time to call, and where you’re located.

Just let us know the preferred time to call and where you’re located. I need to add the contact mobile number to my jobsheet/invoices, but can only pick up the telephone number. The mobile is usually the best contact number for my clients, but I can’t print it on the delivery instructions of my invoices. On my custom sales invoice, how do I add the customer’s phone number?

If you are still unable to resolve your query with the resources provided, scroll to the bottom of the page and click on the “I still need help” button. If you’re used to emailing us when you need help, you will now receive a reply asking you to log in with your Xero credentials and raise a case in Xero Central. We know that when you have a question about Xero, you want a helpful answer quickly so that you can get back to work. Find the address and location of our offices in cities and countries around the world. Access Xero features for 30 days, then decide which plan best suits your business.

You can also get help by clicking the question mark in the top right corner inside Xero. It knows what page you’re on in the product and uses machine learning to tell what other customers commonly need help with in that contact xero support exact spot – and what support articles they found useful. Use Constant Contact with your Xero sales data to create targeted marketing campaigns and grow your business. Expert coaches are always on hand with product support and marketing advice. Every account comes with great-looking email templates that are mobile- responsive and can be easily customized to match your brand. With list management tools, you can grow your email list and easily sync contacts with apps and integrations.

When you have a question about Xero, the first place to head to is Xero Central. Simply type your question into the search bar and you’ll see a number of articles come up based on what the search engine knows about you from your Xero account. You told us how important it was to know when to expect a response from our customer experience team, so we provide a real-time estimate of when we’ll be able to get back to you.

Our customer experience team is based in eight offices around the globe, meaning we can provide support 24/7. So if you’re raising a case late one evening from Australia, don’t be surprised to hear a British accent on the phone – they’re answering your query during UK office hours. These support articles are updated and optimised every day by our team of professional writers, and we add new articles for new product features or ‘trending’ issues. So if you think you’ve read one before, take another look because it may have changed.